LIVRO, GETTING PAST NO, NEGOTIATING IN DIFFICULT SITUATIONS, WILLAIM URY

Getting Past Nois the most elegant handbook on the challenge of difficult negotiation and difficult people.”—Leonard A. Lauder, president, Estée Lauder Companies

“Bill Ury has a remarkable ability to get to the heart of a dispute and find simple but innovative ways to resolve it. President Jimmy Carter   WINNER OF THE BOOK PRIZE OF THE CENTER FOR PUBLIC RESOURCES.   
We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners